Support
Activate international roaming
Before using this form, be sure to read our advice on international roaming.
Remember to activate International Roaming at least three business days before you take off.
Summary of charges
Not applicable to customers on our support plans:
- Priority Support [phones]
- Desktop Support [IT]
- Server Support
Services / Billing
From $75 + GST.
All adds, moves, and changes on Telstra accounts, services and billing, for example: Change of lessee, relocation work, billing issues, modifications, and Telstra faults.
Technical Support
Remote from $75 + GST. On-site from $140 + GST per hour.
All adds, moves, changes and tasks requiring a technician to address issues such as: Faulty Telstra lines, faulty equipment not covered by warranty, and faulty infrastructure including cabling, points and racks.
The fastest way to get support
Login to your client portal and lodge a ticket. This way we can respond to your query fully prepared.