Support

Request a sim swap


Activate international roaming

Before using this form, be sure to read our advice on international roaming.

Remember to activate International Roaming at least three business days before you take off.

Summary of charges

Not applicable to customers on our support plans:

Services / Billing

From $75 + GST.
All adds, moves, and changes on Telstra accounts, services and billing, for example: Change of lessee, relocation work, billing issues, modifications, and Telstra faults.

Technical Support

Remote from $75 + GST. On-site from $140 + GST per hour.
All adds, moves, changes and tasks requiring a technician to address issues such as: Faulty Telstra lines, faulty equipment not covered by warranty, and faulty infrastructure including cabling, points and racks.

Contact Support

The fastest way to get support

Login to your client portal and lodge a ticket. This way we can respond to your query fully prepared.

If you're not on a support plan yet, pick from the channels below:

support page form