from 800/year + GST
Support for your phone system hardware and VOIP phone systems.
With over twenty years in business, we pride ourselves on having the hands-on experience to solve your issues quickly, quietly and expertly.
Guaranteed response time
Priority Support cover includes
No charge for calls to the help desk with any operational questions during business hours.
No charge for any remote programming work.
No charge for liaising with and resolution of any Telstra network faults.
Dedicated customer portal
Maintenance service visits
These include any preventative software upgrades released by the manufacturer, new curly cords, further user training if required, programming changes and updating handset button keys and labels.
Guaranteed Service Level Agreement
A critical Service is unavailable to the customer or it is very seriously impaired by the incident. Service level commitments will not be met or are seriously jeopardised by the incident. The impact on the customer is severe with many End-users unable to perform their normal work. Customer has no readily available alternative way of performing normal work.