Telstra Internet Direct


Internet access you can rely on Telstra Internet Direct is a secure, high-performance internet service with exceptional availability and scalability. It is designed to support business-critical operations and provide a consistent, quality experience for your staff and customers.

With Telstra Internet Direct, you have a dedicated, carrier-grade link to one of the largest internet backbones in Australia – providing greater national coverage – as well as the global internet. We offer more Points of Presence in Australia than other providers, plus more than 900 Points of Presence world-wide for ease and speed of access.

Our high capacity network has full redundancy and inbuilt security, backed by proactive monitoring and management. You also have the assurance of 24/7 helpdesk support, while an online portal lets you view, troubleshoot and manage your service. Telstra Internet Direct gives you the flexibility to choose from a wide range of carriage types, speeds, usage and pricing, the option of IPv6 addressing, as well as a range of additional services.


An individual, secure, uncontested carrier-grade connection to the internetHelps you avoid congestion and configuration issues
Direct access to one of Australia’s largest internet backbones through more than 88 Points of Presence locally. All capital city access points are connected with minimum 10 Gbps links
to the core network with a maximum of only two hops
Ease of access to your business across all Australian capital cities and many regional areas with faster speeds
Dedicated internet infrastructure in over 15 countries and more than 900 Points of Presence globally through our partnersMinimised hops internationally for better performance
High levels of clear bandwidth capacity over optical fibreHelps to reduce latency and packet loss during data transit
Built in security measures at multiple layers and devicesHelps keep your communications and online transactions safe and private
24/7 monitoring and management of our network plus full redundancyHigh levels of availability to support your operations
Technical helpdesk, plus a dedicated online helpdeskHelps to ensure any issues are resolved quickly
A wide choice of data access methods including ADSL, Ethernet Lite, IP Gateway, E-Line, Optic Wave™ and Ethernet MAN (with the exception of satellite and cable)Flexibility to have the access type that suits different site requirements
A wide range of speeds from 512kbps with Ethernet Lite to 1Gbps with Ethernet MAN and 10Gbps with E-Line and Optic Wave™Choose the speed that matches your business needs at each site
A choice of pricing plansEnables you to combine economy with performance.
For Unlimited Plan Users: have greater flexibility through on-demand bandwidth features and your routers will have an enhanced feature for allocating bandwidth to your users.
For ‘Limited’ Plans Users: gain greater flexibility from shared bandwidth allowances.
CustData online portal – a secure portal accessible by most web browsers with easy navigation lets you:

  1. check monthly usage reports
  2. manage usage threshold alerts
  3. configure services eg routing
  4. test services
  5. log faults
  6. use performance reporting tools
  7. manage contact details
View and manage your service performance, plan network capacity and budget requirements
Network Visibility online toolAllows you to assess your network path and routing information, and self-diagnose network issues without needing to contact us.
Static IP addressingEnables you to host your own content – additional IP addresses are available on request
Option of IPv6 addressing across Ethernet MAN, Ethernet Lite, or Ethernet LineFuture-ready – use the new addressing protocol when you need to
Optional services – Telstra Internet Direct
can integrate with compatible Telstra services, such as Security Services, Cloud Services (through Co-location), and equipment via Managed Data Networks
Combine extra services to suit your business and have the simplicity of one contact point


Things you need to know

To connect to Telstra Internet Direct, you must have a Telstra carriage service. The range of connecting carriage services that support Internet Direct include ADSL (Multi-Site), Ethernet Lite, Ethernet MAN, Ethernet Line, Optic Wave™, IP Gateway, and Managed Facilities-Co-location.
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