FAQs answering your Telco, IT and Marketing Questions

Business Telcommunications, I.T. and Marketing fields are synonymous with technical jargon, acronyms and general all round outside confusion. Our goal is to eliminate the confusion and provide complete transparancy for our current and future clients, to help us with the task is our new FAQs section…

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Only last we asked you if there were any questions you wanted answered?

We assumed (our mistake) that this will be limited to Telecommunications, Information Technology and Web Design / Marketing, however… There was one business owner curious on the meaning of life?

We took it in good humor and, while there was much debate in the office the geeks won out and we responded with a quote from Sci-Fi writer Terry Pratchet “Ye know full well that the meaning of life is to find your gift. To find your gift is happiness. Never tae find it is misery.”

In addition we did receive a few Telecommunications questions which has spurred us on to include a FAQs section to the Key Communcations website. The newly added FAQs section can be found under solutions (in the top menu) or by clicking here.

You asked, Key Technologies Answered

While we quickly responded to the emails received we’re happy to share the questions and answers below:

Q. Is the term Unified Communications marking fluff or is there a real meaning?

A. It’s more than just spin doctoring, Unified Communications (UC) is the integration of real-time communication services. This includes instant messaging (chat), presence information, voice (including IP telephony), video conferencing, desktop sharing, data sharing, call control and speech recognition with non-real-time communication services such as unified messaging (integrated voicemail, e-mail, SMS and fax). UC is not necessarily a single product, but a set of products that provides a consistent unified user-interface and user-experience across multiple devices and media-type

Q. I have seen ‘Presence Information’ used in my reseach, sure I could google it, but can you provide me with an explanation?

A. Sure Can, Presence Information is a status indicator that conveys ability and willingness of a potential communication partner—e.g. the user—to communicate. A user’s client provides presence information (in simple terms whether they are available or not) via a network connection to a presence service, which is stored in what constitutes their personal availability record (called a presentity) and can be made available for distribution to other users (e.g. reception) to convey your availability for communication. Presence information has wide application in many communication services and is one of the innovations driving the popularity of instant messaging or recent implementations of voice over IP clients.

Answers to these questions and more can be found on our FAQs page

We really appreciate your feedback and input!

It is early days for our FAQs section, and we are adding new answers and definitions every day.

So if you have a question you would like answered or perhaps an acronym that needs clarification we would love to hear it, you are welcome to add to the comment box below or email Key Technologies directly on info@keycomm.com.au

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