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The offer ends on 16 February. *Eligibility, terms & conditions and redemption criteria apply. Redeem by 16 March 2023.
Annual Telco Embargo 2022-23
End of year is coming, and with it comes the Telco Embargo
As we approach the end of the year, we also approach a period where major Telcos including Telstra, Optus and NBN restrict or stop certain types of services over the holiday season.
Embargo dates for 2022 -23
December 14, 2022, to January 16, 2023
This information is especially important if you’re thinking of relocating offices so you can get organised early and contact us well in advance to ensure new phone lines get installed before the embargo period. With that in mind, we have created this page with all the information you need to know for the Telco Embargo this summer.
What does the embargo mean for my business?
Major telcos such as Telstra limit or cease certain services annually during the embargo period. Services that will be impacted during the embargo period are:
Internet Services
Fibre, NBN, or other broadband internet connections, cabling and connectivity.
Network Services
Relocations, reconfigurations, hardware or software upgrades; Adds, Moves and Changes to fixed lines.
Voice Services
Provisioning of new hosted phones systems / VoIP, new numbers and porting of numbers from one carrier to another.
Services that will continue during the Embargo Period
Faults and mobile support services will continue as usual during the embargo period.
Faults
Fault restoration activity is exempt from the network embargo period and can be lodged as normal with service providers.
Mobile Services
There is no embargo period for Mobile Services however delivery of some products may take longer than usual.
Typical mobile services which continue throughout the holiday period are:
- activating SIM cards
- connecting a new mobile service
- disconnecting a mobile service
- mobile plan changes
- transferring ownership of a service
- investigating billing issues and credit management
Support
Most carriers provide a level of support during the telecommunications embargo window, however, they may be unable to action some requests immediately, and response times may vary from company to company.
How do I avoid business interruption?
If you’re relocating offices, ensure you plan ahead to connect any new phone lines, and set up any new networks before the deadline (between December 14, 2022 and January 16, 2023).
Please contact Key Technologies as early as possible to arrange new phone lines and networks and prevent any urgency during this busy season.
Will KeyTech support services be affected?
KeyTech will be business as usual during the embargo period but are bound to experience delays with the abovementioned Telstra services.
During the holiday period, KeyTech will be operating with reduced staff, however, we will endeavour to address any technical issues in a timely manner.
Call us on: 1300 755 615
Or email us: info@keytech.au
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Annual Telco Embargo 2020-21 | What You Should Know
End of year is coming, and with it comes the Telco Embargo
As we approach the end of the year, we also approach a period where major Telcos including Telstra stop setting up phone lines over the holiday season. This information is especially important if you’re thinking of moving offices as it makes it doubly important that you contact us well in advance to make sure the new lines get installed before the date of the embargo. With that in mind we have created this page with all the information you need to know for the Telco Embargo this summer.
What does the embargo mean for my business?
The annual Telco embargo is a period (this year, December 14, 2020 to January 14, 2021) during which telecommunications carriers won’t be providing new copper, fibre, nbn, or broadband cabling and connections. Additionally, network reconfigurations, relocations and hardware or software upgrades on their networks won’t be carried out. This is especially important if you are planning on relocating offices and need to set up your internet and phone systems before the deadline.
How do I avoid business interruption or other aversive impacts?
First and foremost, if you’re relocating offices, this information is especially important for you. Make sure you plan ahead and connect any new phone lines, and set up networks before the deadline (again, December 14). It is especially prudent to contact Key Technologies as early as possible to ensure the process is as easy and non-laborious as it can be.
There is likely to be a high volume of orders so it is especially important that you contact us as soon as possible.
Will support services be affected?
Support and maintenance services will thankfully be operating as usual during the embargo period, though you should be mindful of the fact that there will likely be fewer admin and technical staff working during this period (especially Christmas, Boxing Day, and New Year’s Day) so service delays are to be expected.
How will Key Technologies services be affected?
For the most part Key Technologies will be running as usual, although with fewer staff onboard. So make sure to contact us early to get ahead of the curve.
Call us on: 1300 755 615
Or email us: info@keycomm.com.au
How Do You Immunise Your Business from a Virus?
The recent outbreak and spread of coronavirus has sent shockwaves through world markets and underscores just how interconnected we are in this age of global supply chains and mass travel.
The ASX has shown signs of vulnerability, with major players such as Qantas down as much as 20% since the start of the outbreak, and markets still on edge for further flow-on effects.
So, with travel down, and the supply potentially affected, how much do you need to prepare and make contingency plans for your small business? Major governmental and nongovernment bodies emphasise that the crisis is far from something to panic over, and so far the response and adaptation internationally has been heartening.
Contingency Plans
Examine your supply chain for direct connections to mainland China, and it may be worth considering how to keep things running if those particular elements are cut off or run low in supply. For most of us with businesses directly relying on Chinese supply, that will be an urgent and specific issue to keep track of. But there’s also the indirect effect of a general slowdown affecting your bottom line, efficiency of delivery and cash reserves.
Coronavirus delays
Back to the news. Some products expected in early 2020 have delayed. Companies, including Apple, have been confirming their supply chain has been affected by Coronavirus, affecting all kinds of tech products. Apple has been the first to officially recognise this impact but you can bet they’re not the only ones.
What should you do about it? Keep your products and systems in good shape, and if your depreciation schedule is telling you it’s time to upgrade, don’t throw out the old ones until the new one’s have arrived! If you have any concerns about the health of your system or devices, we’re here to help you get the most out of them.
Lookout for coronavirus phishing scams!
There are also phishing scams a plenty around Coronavirus. Scammers pose as health officials, asking you to log into other sites. Businesses who host their own email and access it via old school IMAP (or even POP!) are vulnerable to such attacks as their spam filters are less powerful than those used by white label email services such as gmail and outlook 365. Talk to us about modernising your email, but in the meantime, rather than clicking a suspicious link, copy and paste it into your browser’s search bar and see if the domain matches the advertised link.
This event – so far – gives us a good opportunity to examine our systems and prepareness for untoward events, while falling short of worst-case scenarios. Use it to stress-test, and let’s hope it all fizzles out soon.
ISDN Cut-offs and nbn: How not to get left behind!
| Date | |
|---|---|
| 30 June 2018 | Services will not be available for purchase by new customers. |
| 30 June 2018 | Services will not be available for purchase by existing Telstra customers who already receive the services as at that date. However, such existing customers will continue to be able to make configuration, software and record changes to services for each of the services, as outlined in Required Measure 5(D)). |
| From 30 September 2019 |
|
| By 2022 | the final exit date for any services that have not been disconnected in accordance with the above will occur by 2022. We shall communicate the date in due course. |
New Travel Zones on Telstra Roaming announced
Telstra updated International Travel Pass zones and pricing to provide better value for Business Customers.
- Simplified – two zones instead of three
- Value – get the benefit of Zone 2’s lower pricing, with all countries previously covered under zone 3 now included
- Flexible – Passes are still valid for 3, 7, 14 or 30 days with unlimited voice and SMS
Previous Zone
- Zone 1 – $5/day with 75MB of data per day
- Zone 2 – $10/day with 75MB of data per day
- Zone 3 – $15/day with 75MB of data per day
New Zone
Zone 1 – $5/day with 75MB of data per day
Zone 2 – $10/day with 75MB of data per day
Zone 3 on the previous setting is now included in Zone 2.
Zone 2: Argentina, Austria, Belgium, Brazil, Bulgaria, Brunei, Canada, Chile, China, Croatia, Czech Republic, Denmark, Egypt,
Estonia, Fiji, Finland, France, Germany, Greece, Hong Kong, Hungary, India, Indonesia, Ireland, Israel, Italy, Japan,
Luxembourg, Macedonia, Macau, Malaysia, Mexico, Nauru, Netherlands, New Zealand, Norway, Papua New Guinea,
Philippines, Poland, Portugal, Romania, Saudi Arabia, Serbia, Singapore, Slovak Rep., Slovenia, South Africa, South
Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, Turkey, UAE, UK, USA, and Vanuatu.
Visit our International Roaming Activation page for more details.