Spike in NBN Scams: Tips and Tricks

Spike in NBN Scams: Tips and Tricks

IT News: Tips to not Fall Victim to NBN Scams!

IT Support: NBN scam alert

A significant increase in suspected internet connection scams has occurred as of late, with NBN Co. receiving over 100 calls a day from members of the public about such scams. NBN Co. is currently in the process of rolling out the $50 billion network.

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Calls to NBN’s contact centre have reached 9500 over the last three months, representing a significant increase from 6700 between October 2018 and March 2019. This comes as a sizable portion of the network is being completed ahead of the 2020 ETA. Driving awareness to combat these attacks, NBN Co’s chief security officer addressed the cause for concern by having this to say: “As we close in on the end of the network build, scammers are increasing their efforts to take advantage of the NBN brand as a way to steal people’s personal or financial details and using increasingly sophisticated ways to convince people of their legitimacy”.

What You Need to Know

NBN Co will never make unsolicited calls to seek access to your computer, threaten disconnection, or request personal details

This public awareness campaign will involve NBN Co’s community engagement team, hosting a series of information sessions to help Australians discern, avoid and report scammers. The ACCC has previously warned of social engineering attacks where scammers impersonate NBN Co in calls offering to connect them to the NBN for a low price. In some of these cases, impersonators have tricked users into giving remote access to their computers so that they could steal personal information, install malware and demand payment to fix alleged problems. If you run into someone calling you about the NBN remember this: “As NBN Co is a wholesaler, we will never contact residents or businesses to sell phone or internet services”.

Moreover, NBN Co will never make unsolicited calls or door knock for the purposes of seeking access to a person’s computer, threaten them with disconnection, or request personal details. Despite increasing public awareness, Australians are expected to lose a record amount to scams this year, with the ACCC estimating that projected losses for 2019 will surpass $500 million (an unprecedented figure).”Many people are confident they would never fall for a scam but often it’s this sense of confidence that scammers target,” the ACCC Deputy Chair Delia Rickard states. “People need to update their idea of what a scam is so that we are less vulnerable.”

The Damage

The ACCC reports that investment scams were among the most sophisticated and convincing, with nearly half of the reported cases this year resulting in financial loss. Particularly, cryptocurrency investment scams are a serious cause for concern, with net losses reaching almost $15 million between January and July this year. This represents a significant increase from $6.1 million lost to the same type of scams last year.

You can report any suspected scams you come across here.

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How 5G is changing Australia

How 5G is changing Australia

How 5G is changing Australian internet for small businesses and consumers.

5G Telstra

Since the days of 1G, every new generation of mobile technology and internet has brought with it faster speeds and more functionality. Now, with 5G around the corner, the wireless technology promises to deliver speeds allowing you to download a 3GB file (like a HD film) in a mere matter of seconds (in contrasts to the current 4G technology taking a minute or 2)

Low latency Internet: What is it?

With 5G comes faster speeds, the ability to support 10 times the amount of connected devices, this is a massive boost for business mobility. How is this possible you ask? One of the major drivers behind the speed boost is called latency. Latency is the time it takes from sending a request to recieve a response over the internet.

5G internet may even deliver a 30th of the latency of 4G. Thus, 30 milliseconds on 4G may equate to 1-6 milliseconds on 5G (though it won’t be quite this fast in early days). The more rapid relay of information and fewer delays may lead to advances in various technologies.

For example, imagine a self-driving car that uses such low latency to collate information from its sensors to know what’s happening virtually in real-time, whilst also receiving updates on traffic and adjusting its route to alleviate the all-to-common congestion in Brisbane. Faster end-to-end transmission from the sensors to a cloud-based control system enables the car to collate information from the sensors and respond to hazards in a timely fashion.

“5G still has to adhere to the laws of physics – limited by the speed of light. However, with 5G technology, what has changed is the time it takes for data to travel from your device to the tower, through the server, and to a router to get somewhere,” a quote from Paul Milford, Networks Principal, Mobile Innovation Rollout at Telstra.

How can Telstra’s 5G low latency benefit small businesses in Brisbane?

This latency decrease means that business requiring fast response and reaction times can enjoy increased efficiency. Combine that with other recent innovations of the tech industry like big data and machine learning and the potential is astoundingly impressive.

According to a recent study on 5G for businesses “On top of the benefits for consumers, much of 5G’s value will come from enabling Australian business to become more efficient. Three-quarters of surveyed businesses say that faster, more reliable telecommunications would benefit their business.”

There’s predicted to be an even greater benefit for those in the tech industry. “Imagine a race where high-performance cars relay a huge variety of data, from braking to acceleration to wind dynamics, back to the team’s dashboards. Now imagine if all that data is relayed via 5G. In a car race when every millisecond matters, giving the team virtually real-time data would help them make in-the-moment racing decisions” says Mr Milford.

Other potential advances include off-site surgeons using surgical robotics and 5G internet to provide medical care to those in remote areas. The faster haptic feedback (virtual-feeling) may lead to more accurate outcomes.

What will it take to get there?

5G is anticipated to contribute up to $50 billion to Australia’s GDP by 2030 according to a recent report.

Telstra hopes to help ensure that Australian businesses are among the first in the world to harness the game-changing power of 5G. Telstra is leading in rolling out 5G networks, reaching a number of world and Australian firsts, and has already rolled out more than 200 5G capable sites.

The use cases for 5G will keep growing as the technology develops, and preparations for advances in emerging technologies like Internet of Things devices (IoT), AI, augmented and virtual reality, and even drones are set to benefit. All this depends on the quality of the underlying network.

Want to know more? Contact us, read more telecommunications and IT articles, or check out what we can do for you, from Telstra business plans to small business phone systems.

The next generation of phones is here

The next generation of phones is here

The Next Generation of phones are finally here…

And they look stunning!

New phones 2019

That’s right ladies and gents, with the 2019 annual World Mobile Conference (MWC) it’s officially smartphone season! With this has come lots of revolutionary smartphones. The obligatory flagships of big brands, 5g capable phones, foldable phones (my personal favourites), and a phone with 5 cameras from Nokia. This article breaks down what we have got so far, and if I may say so myself, it’s exciting:


Huewei Mate X

I know what you’re going to say. I really do. Yes, we do still remember the spying allegations made by the US and the traction they got. But for the love of god, look at this phone! What you’re looking at is the Huawei Mate X. With a 6.6-inch front screen display and a 6.3-inch screen inch one on the back, it folds out to an 8-inch display with a resolution that almost makes you want to cry (2480 x 2200). So it’s not as though it’s without its problems, with the screens always on the outside, you’ll probably scratch it within the first day unless handling it like a newborn. Huawei has built a case for it in all fairness, and just look at it. It also won’t lie completely flat as a tablet due to a curved panel that juts out from one edge which houses, among other things, the cameras. That is still a small price to pay, and it gets better.

This phone is 5g capable, and there is a 2-in-one power button and fingerprint scanner on the side. According to Huawei, they’ve been working on their patented foldy-bit (not the technical term I’m sure) for 3 years and it doesn’t have an annoying gap (like Samsung’s Galaxy Fold) due to an intricate design with over 100 components. It is also thinner than the Galaxy Fold, and much thinner when folded (11mm, to the Fold’s 17mm). It kind of looks like Huawei blew Samsung out of the water on this one.

If you want to multi-task, you can have 2 apps running side by side on the screen at the same time, that being said Samsung has 3. It has There’s a dual, 4,500 mAh battery with 55W fast charging and dual slots for SIM cards. It has only been seen on stage in the hands of Huawei CEO Richard Yu, but it looked slim, slick and durable from the way he was handling it.


Samsung Fold

Samsung has done all they can to overshadow MWC this year with their unveilings at their Unpacked events in San Francisco and London not long before MWC. One may question the wisdom of this decision as they’ve been matched or out-done in everything they announced once MWC rolled around. Nonetheless, DJ Koh seems happy to be first-in and almost best dressed.

Galaxy fold from every angle!

A perfect example, the Samsung Galaxy Fold has solidified its place in history as the world’s first foldable smartphone. The flexible display is based on technology that has been in development as Samsung for over 10 years. The phone-tablet lichen is priced at €2,000 ($3,172.67 Australian) and features an unimpressive 4.6-inch display at the front. The inside, however, folds out to reveal an impressive 7.3-inch AMOLED display. It also has the benefit of coming from (matter of opinion) a more trustworthy company that Huawei.

Another notable mention is the Galaxy s10 series. They are available for pre-order not and are set to be released on March 8th. The series includes the 6.1-inch Galaxy, it’s big brother the 6.4 inch s10 Plus, and the proverbial runt of the litter 5.8-inch s10E.

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Coming this year: Intel Core i9-7900X processor

Coming this year: Intel Core i9-7900X processor

Core i9-7900X


Core i9 superchip leads Intel’s new X-Series CPUs

  • The first ever Core i9 Processor is now here: it’s the 10 core, 20 thread Core i9-7900X
  • The  18 core, 36 thread 7980XE won’t ship until Q4

[one_second]i9 Processor

[/one_second][one_second]AMD released Ryzen processors and created some buzz, but in doing so spurred some competition with Intel, the sleeping giant. After years of unchallenged supremacy it is responding to the new threat of Ryzen processors by going into all-out competitive mode. The i9 will be again the benchmark for processors.

It is no secret that Intel has dominated the high-end consumer CPU landscape for quite some time.

Intel on Tuesday took to the stage at Computex in Taipei, Taiwan, to unveil its newest range of processors, dubbed the X-Series. With its eyes set on content creators, overclockers and pro gamers, Intel is pulling out all the superlatives it can muster to talk up the “extreme” processing power it’s offering.




But extreme doesn’t come cheap.

As the world waits for Intel’s eighth-generation processors, the company says its next iteration of seventh-gen chips will offer “extreme enthusiasts” greater speeds and less downtime with its most powerful range of processors to date.



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New MalWare “NotPetya” hits the Net

New MalWare “NotPetya” hits the Net

A New Version Out – Malware Protection Updated


If you are a KeyTech managed Services Client, your malware detection has been updated to curb this new threat. We made sure our clients are protected and servers were safeguarded.

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[one_second]Check attachments before opening
[one_second]Please make sure the attachments and emails you open are from a reliable domain and a real person.

Always be aware of this kind of threat, and secure your systems with actively managed services and updated malware protection. The ransomware locks up Windows PCs and demands a ransom of $$$ to unlock them.

Early reports from a Kaspersky researcheridentified the virus as a variant of the Petya ransomware, although the company later clarified that the virus is an entirely new strain of ransomware, which it dubbed “NotPetya.”

Kaspersky telemetry indicated that at least 2,000 users had been attacked by the virus as of the eve of 27 June 2017. Two separate firms have reported the new ransomware employs the same exploit used by WannaCry (ExternalBlue), allowing it to spread quickly between infected systems. Published by the Shadow Brokers in April, EternalBlue targets Windows’ SMB file-sharing system and is believed to have been developed by the NSA.

Microsoft has since patched the underlying vulnerability for all versions of Windows, but many users remain vulnerable, and a string of malware variants have employed the exploit to deliver ransomware or mine cryptocurrency.

Microsoft said it was continuing to investigate the attack.

According to research by The Verge, Microsoft stated “Our initial analysis found that the ransomware uses multiple techniques to spread, including one which was addressed by a security update previously provided for all platforms from Windows XP to Windows 10 (MS17-010),” a spokesperson said in a statement.

As ransomware also typically spreads via email, customers should exercise caution when opening unknown files. We are continuing to investigate and will take appropriate action to protect customers.


Extra powers

NotPetya has some extra “powers” that security experts say make it deadlier than WannaCry. While EternalBlue has allowed it to spread via a weakness in Windows’ SMB, it has other tools for moving at speed across networks. For instance, according to former NSA analyst and cybersecurity entrepreneur David Kennedy, the ransomware finds passwords on the infected computer to move to other systems. It does that by extracting passwords from memory or from the local filesystem, he explained.


Call our IT Team for a more up to date system in your office.

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Key Technologies mission is to partner with Small & Medium sized businesses to help them understand how technology can make the task of doing business easier. Easier business means a more profitable, dependable and valuable business for owners. We aim to do this by demystifying technology using language that makes sense, and offering actual solutions that deliver business improvements rather than selling equipment.


tech improvements to boost your business

Fast WIFI Technology AC

Fast WIFI Technology AC

Fast Wi-Fi just makes life better – it’s a known fact.

You can have the fastest NBN in the world, but you need to be able to access it in every corner of your office.

To this end, you need a good Wi-Fi router. Today Wifi Technology is constantly on the improve. There is a technology called 802.11ac that enables compatible devices to connect on faster Wifi Speeds.

The big difference between 802.11ac and the older 802.11n Wi-Fi standard is in outright speed; where N routers seem to top out at a maximum of around 900Mbps theoretical throughput, we’re seeing new AC routers like the ASUS RT-AC3200 hit 2600Mbps – almost three times as fast.

802.11ac is a relatively new Wi-Fi standard, only having been ratified and approved in January of this year. 802.11ac was finalised in 2013 and you will find it in every major smartphone, laptop and desktop computer and smart television. It succeeds the equally-badly named ‘802.11n’ which has been around since 2007 and brings some major benefits.

What are the notable differences?

Speed, Range and Availability.

There are obvious performance benefits, particularly for single antenna devices like smartphones. Secondly it is more battery efficient because WiFi needs to be active for less time when data transfers can complete more quickly. Thirdly with proliferation comes scales of economy which bring down the price.

Furthermore 802.11n only supports up to four antennas at roughly 100Mbps (12.5MBps) each so when you do the maths for devices using 802.11n antennas the gap begins to widen.

Do Your Devices Support 802.11ac?

There’s not too much point in paying the extra for 802.11ac if you don’t have any devices that can take advantage of it. Of course, a Wi-Fi router is a long-term investment, so you should be planning for the future; an 802.11ac-capable router will also almost certainly provide better 802.11n Wi-Fi than the non-ac competition, purely through it being newer and more powerful.

802.11ac isn’t just about the router


When it comes to pricing most devices you buy have already integrated 802.11ac so you won’t be consciously paying more for it.

Where there is still a jump in price, however, is routers. Wireless AC routers still tend to have a 20-50% premium (depending on model), but as ageing routers risk becoming the speed and range bottleneck for every Internet connected item in your home these much neglected devices are worth a little more investment.


Chipsets featuring 802.11ac are fully backwards compatible with previous WiFi standards.

This means it works perfectly with 802.11a (introduced in 1999), 802.11b (2000), 802.11g (2003) and 802.11n (2007). The bad news is you will be limited to the performance of the older standard and will only get the full benefits of ‘Wireless AC’ or ‘AC WiFi’, as it is also known, if you are connecting from 802.11ac to 802.11ac. That means an 802.11ac router and an 802.11ac device.

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